SUPPORT

KnowledgeBase, Tutorials, and everything you need for Knovio success


ANNOUNCEMENTS

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All systems are currently reported to be running as expected.
Please report any issues to Support.


Read important news from Microsoft regarding
Internet Explorer support

System Requirements for Authors

Web

Browsers and Platforms

Browser Platform Versions Notes
Chrome Windows 10 / Windows 8.1, macOS Latest
Firefox Windows 10 / Windows 8.1, macOS Latest
Safari macOS Latest
Microsoft Edge Windows 10 / Windows 8.1 Latest Webcam and microphone recording requires Flash Player plugin
Internet Explorer Windows 10 / Windows 8.1 11 Webcam and microphone recording requires Flash Player plugin

Network

Capability Recommended Notes
Minimum Download Speed 820 Kbps (Standard Broadband)
Minimum Upload Speed Required: 820 Kbps (Standard Broadband)

Recommended: 1.2 Mbps

820 Kbps is the minimum sustained bandwidth required for recording video or audio. However, you may be affected by temporary bandwidth drops in the network. If you are close to the minimum required upload speed, these temporary and minor drops in bandwidth may place your recording session below the minimum speed and result in degraded quality of your recording.

Cookies

Browser cookies must be enabled to access the Knovio web authoring tools.

JavaScript

JavaScript must be enabled to access the Knovio web authoring tools.

Desktop (KVStudio)

Platforms

Platform Versions Processor RAM
Windows 10, 8.1 2 GHz or faster 2GB
macOS Latest (Mojave 10.14) 2 GHz or faster 2GB

Plugins/Installs

Plugin Version Download
Adobe AIR 1.5.3+ http://get.adobe.com/air/
Adobe Flash Player 10+ http://get.adobe.com/flashplayer/

Network

Capability Recommended
Minimum Download Speed 820 Kbps (Standard Broadband)
Minimum Upload Speed 820 Kbps (Standard Broadband)

Knovio Mobile

Platforms

Device Platform Version
iPhone, iPad, iPod Touch iOS 10.0+

Network

Capability Recommended
Minimum Download Speed 820 Kbps (Standard Broadband)
Minimum Upload Speed 820 Kbps (Standard Broadband)