SUPPORT
KnowledgeBase, Tutorials, and everything you need for Knovio success
ANNOUNCEMENTS
All systems are currently reported to be running as expected.
Please report any issues to Support.
Read important news from Microsoft regarding
Internet Explorer support
System Requirements for Authors
Web
Browsers and Platforms
| Browser | Platform | Versions | Notes |
|---|---|---|---|
| Chrome | Windows 10 / Windows 8.1, macOS | Latest | |
| Firefox | Windows 10 / Windows 8.1, macOS | Latest | |
| Safari | macOS | Latest | |
| Microsoft Edge | Windows 10 / Windows 8.1 | Latest |
Network
| Capability | Recommended | Notes |
|---|---|---|
| Minimum Download Speed | 820 Kbps (Standard Broadband) | |
| Minimum Upload Speed | Required: 820 Kbps (Standard Broadband)
Recommended: 1.2 Mbps |
820 Kbps is the minimum sustained bandwidth required for recording video or audio. However, you may be affected by temporary bandwidth drops in the network. If you are close to the minimum required upload speed, these temporary and minor drops in bandwidth may place your recording session below the minimum speed and result in degraded quality of your recording. |
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JavaScript
JavaScript must be enabled to access the Knovio web authoring tools.
Knovio Mobile
Platforms
| Device | Platform | Version |
|---|---|---|
| iPhone, iPad, iPod Touch | iOS | 13.0+ |
Network
| Capability | Recommended |
|---|---|
| Minimum Download Speed | 820 Kbps (Standard Broadband) |
| Minimum Upload Speed | 820 Kbps (Standard Broadband) |