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Whitelist Site Requirements

If you are having issues connecting, often this is due to a company's firewall blocking one or more of our URLs.  Below is the list of domains that need to be whitelisted in order to run the application.  This list provides each domain that must be allowed, along with any related protocols and ports.

Allowing each Domain will ensure that you can use our program.  If your IT specialist needs finer detail, the subdomains show what exactly needs to be whitelisted under each domain.
If you are looking for IP Ranges that should be whitelisted, you can find them here.

Whitelist Settings for Viewers

Domain Subdomains Protocols Ports
knowledgevision.com HTTPS 443
view.knowledgevision.com HTTPS 443
content.knowledgevision.com HTTPS 443
track.knowledgevision.com HTTPS 443
kvcentral.com HTTPS 443
registration.kvcentral.com HTTPS 443
content-api.kvcentral.com HTTPS 443
kvsync.kvcentral.com HTTPS 443
kvgo.com HTTPS 443
(none) HTTPS 443
videoshowcase.net HTTPS 443
(determined by customer) HTTPS 443

Whitelist Settings for Authors

Domain Subdomains Protocols Ports
knovio.com HTTPS 443
www.knovio.com HTTPS 443
knowledgevision.com HTTPS, RTMP 443, 1935
view.knowledgevision.com HTTPS 443
content.knowledgevision.com HTTPS 443
track.knowledgevision.com HTTPS 443
stream-present.knowledgevision.com RTMP 1935
download.knowledgevision.com HTTP 80
amazonaws.com HTTPS 443
s3.amazonaws.com HTTPS 443
kvgo.com HTTPS 443
(none) HTTPS 443
kvcentral.com HTTPS 443
registration.kvcentral.com HTTPS 443
login.kvcentral.com HTTPS 443
my.kvcentral.com HTTPS 443
library.kvcentral.com HTTPS 443
knovio.kvcentral.com HTTPS 443
showcase.kvcentral.com HTTPS 443
report.kvcentral.com HTTPS 443
enhance.kvcentral.com HTTPS 443
ask.kvcentral.com HTTPS 443
match.kvcentral.com HTTPS 443
templates.kvcentral.com HTTPS 443
administrator.kvcentral.com HTTPS 443
administrator-api.kvcentral.com HTTPS 443
authentication-api.kvcentral.com HTTPS 443
content-api.kvcentral.com HTTPS 443
kvsync.kvcentral.com HTTPS 443
lti.kvcentral.com HTTPS 443
sso.kvcentral.com HTTPS 443
videoshowcase.net HTTPS 443
(determined by customer) HTTPS 443
mixpanel.com HTTPS 443
api.mixpanel.com HTTPS 443
appcues.net HTTPS 443
api.appcues.net HTTPS 443
appcues.com HTTPS 443
fast.appcues.com HTTPS 443
periscopedata.com HTTPS 443
www.periscopedata.com HTTPS 443
app.periscopedata.com HTTPS 443
pusher.periscopedata.com HTTPS 443
sourceress.periscopedata.com HTTPS 443
cloudflare.com HTTPS 443
cdnjs.cloudflare.com HTTPS 443

Recording Settings

WebRTC Recording Configuration

Knovio supports webcam and microphone recording directly from a web browser, without any downloads or plugins required, using a WebRTC connection to our servers. Provided below are the Minimum and Recommended firewall configurations required to enable the WebRTC connection. The recommended configuration is preferred because it provides a more stable and reliable connection, which results in a better user experience and higher quality recordings.

Minimum
Recommended
Domain TCP Outbound Ports
TCP Outbound Ports
UPD Inbound Ports
UPD Outbound Ports
webcapture.kvcentral.com 443 443, 5000 to 5999 1024 to 65535 5000 to 5999
xirsys.com 80, 443 80, 443, 3478, 5349 80, 443, 3478, 5349
Full subdomain list and IP addresses:
https://docs.xirsys.com/?pg=ip-whitelist

For the best experience, we recommend using the latest version of Google Chrome for WebRTC recording. Firefox and Safari are also supported, but Microsoft Edge and Internet Explorer 11 are not supported.

Flash Recording Configuration (Legacy)

Knovio also supports a Legacy Mode for recording in browsers or network environments that do not support WebRTC. Even in browsers that support WebRTC, users may optionally choose to switch to Legacy Mode if they encounter problems with the WebRTC connection. The Legacy Mode requires that Flash Player must be enabled in the browser, and uses an RTMP connection to our servers. Provided below are the minimum requirements to enable the RTMP connection.

Minimum
Domain Protocols TCP Outbound Ports
record-location.kvcentral.com HTTPS 443
record-us-east-1.kvcentral.com RTMP, HTTP, HTTPS 1935, 80, 443
record-eu-west-1.kvcentral.com RTMP, HTTP, HTTPS 1935, 80, 443
record-ap-southeast-1.kvcentral.com RTMP, HTTP, HTTPS 1935, 80, 443

Email Settings for Notifications

IP Address Domain Protocol
167.89.86.47 send.knowledgevision.com SMTP

Brightcove Firewall Settings and System Requirements

Brightcove customers should refer to Brightcove's Domains and Ports that Must Be Accessible to Video Cloud and Brightcove Player System Requirements for additional required settings.

For future reference, you can access this as a link: https://www.knovio.com/support/help-topics/whitelist/